Overview of DevOps

Achieving higher IT and organizational performance is a team effort spanning development and operations. The whole world is moving towards agile and every organization is looking for more avenues to boost their performance.

However, in the course of this evolution, organizations face a number of challenges that emerge in a production environment where Development and Operations teams are in a constant push and pull. Born out of the Agile movement, ‘DevOps’ is the new solution. DevOps services provide powerful returns when implemented systematically with skilled resources.

What is DevOps?

DevOps is the ultimate outcome of implementing ALM (Application Lifecycle Management) within the Agile framework. Historically Dev and Ops team have worked in silos and DevOps aims to break that thereby, speeding up deployments and preventing failures. DevOps keeps the blame game or pass the buck mentality at bay by making everyone responsible at every step in a project.

Why DevOps?

DevOps enhances the organization performance, improves the productivity and efficiency of development and operations teams. Bringing the two teams together centralizes the responsibility on the entire team and not specific individuals working in silos.

Our DevOps Practice Areas

1) Preventive Monitoring

We use live dashboards to proactively keep an eye on the IT infrastructure and Applications

2) Priority based issue handling

We work with our clients to build out and use a priority matrix to identify and categorize issues and then act upon within an agreed upon Service Level Agreement.

3) Change and Release Management

DevOps practice allows for faster deployments and fewer failures. Our team can serve as the SPOC in execution of deployments and release management. Having an extended team for this service can help organizations move closer towards Continuous Delivery.

4) IT Helpdesk

Based on the ITIL guidelines, we handle an organizations production ticketing system to manage the production and non-production issues and incidents.

5) Reporting

We offer detailed, standardized and customized reports that enable effective real-time decision making for our clients.

6) Trend Analysis

Based on the recurring issues or error data points in the monitoring tools, we identify trends and work with the Dev teams on issue resolution.

7) Tool Administration

Manage and administer the infrastructure in house and third party tools.

Our DevOps Practice Areas

DevOps is gaining popularity rapidly. According to the World Quality Report 67% of the organizations surveyed in are using DevOps practices. Also, another Gartner report predicts a Worldwide growth of 21% for technology that supports the DevOps Tool chain. Read more about our key DevOps services below.

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Change and Release Management

DevOps practice allows for faster deployments and fewer failures. Our team can serve as the Single Point of Contact (SPOC) in an execution of deployments and release management. Having an extended team for this service can help organizations move closer towards Continuous Delivery.

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Preventive Monitoring

We operate 24/7/365 and use our expertise in live monitoring platforms and dashboards to proactively keep an eye on the IT infrastructure and Applications. Any sign of trouble is preemptively identified and addressed according to agreed SLAs.

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Priority based issue handling

We work with our clients and build an issue management framework, a priority matrix to identify, categorize issues and then act upon within an agreed upon Service Level Agreement. This allows our clients’ business to stay uninterrupted and meet targeted objectives.

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IT Helpdesk

Based on ITIL guidelines, we handle our clients’ production ticketing systems to manage the production, non-production issues and incidents.

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Reporting

We offer comprehensive, customized and readily actionable reports that enable effective real-time decision making for our clients.

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Trend Analysis

Based on the recurring issues or error data points in the monitoring tools, we identify trends and work with the Dev teams on issue resolution.

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Tool Administration

We manage complex in-house, 3rd party IT Infrastructure and tools that are hosted in private cloud, public cloud, or hybrid cloud environments.

Service Benefits

We can help you speed-up your DevOps practice and scale up accordingly. The key benefits of our DevOps service includes:

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Better Return on Investment

We’ve invested in the infrastructure and personnel to provide effective, seamless service which benefits our clients from the costly process of building out full coverage in-house.

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Enhanced Productivity & Efficiency

By having a portion or all of the day-to-day operations outsourced, internal resources can be effectively utilized for quality of service projects.

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High Availability & Scalability

24 x 7 x 365 round the clock monitoring ensures that you are ahead of issues before your customers.

Why Softcrylic?

Our DevOps team focuses on industry best practices, while also providing guidance to clients to adjust their organization to a DevOps practice that works for their culture and business. We are;

Systematic & Efficiency Driven – The plan initially focusses on the pain-points that needs improvement followed by adjusting existing processes.  This further leads to a plan to do things constructively, and drive the efforts in meeting targeted results and scale organically with continuous feedback from clients.

Client Centric – We provide customised support catering to the specific needs of the client organizations. Our DevOps team can serve as the extended team to organizations’ in-house DevOps teams, or be a sole DevOps team.  Beyond providing the team and methodology for our clients’ DevOps needs, we also work with them to define and build out the needed tool sets for the delivery of services.

Vendor Agnostic – Some clients have toolsets, which we can adopt into the process, while for others we can recommend and implement the right DevOps tool set.  There are a number of Open Source solutions our team works with that can be a cost-effective way to build out a DevOps tool set.

Expertise – With more than fifteen years in the IT ecosphere handling multiple start-ups and Fortune 500 companies, we are truly, a vendor-agnostic player who analyse every requirement from the start, recommend and implement any tool, based on multiple parameters like cost-effectiveness, timeliness and scalability.

Why Softcrylic?

Our DevOps team focuses on industry best practices, while also providing guidance to clients to adjust their organization to a DevOps practice that works for their culture and business. We are;

Systematic & Efficiency Driven

Starting with addressing priority improvements by changing existing processes, a constructive plan is laid out to meet targeted results and scale with continuous feedback.

Client Centric

We understand each business is unique and act as an extended team or be the sole DevOps team to our clients’ business. We define needed toolsets, skill sets and provide tailored, value-adding solutions.

Vendor Agnostic

Some clients have toolsets, which we can adopt into the process, while for others we can recommend and implement the right DevOps toolset that includes open source solutions and offer cost-advantage.

Expertise

With more than 15 years in the IT ecosphere handling multiple start-ups, Fortune 500 companies, we continue to invest in expanding our capabilities and set higher benchmarks to deliver maximum value.

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