Outsourcing is a fundamental element in nearly every business today. As companies try to compete and diversify their offerings, it is inevitable that a process within a daily workflow can be done more efficiently, quickly or cost effectively by a partner company. We do not take outsourcing lightly.We understand that each company is unique from a workflow process to culture and we work with our clients as partners in outsourcing initiatives. We can partner with you to apply a solution that works best for your organization’s needs.
Finding the right technical team to develop and deliver a software solution is a time consuming and costly initiative. Once talent is retained, it is difficult to keep people engaged in an environment where they are maintaining work and not creating new initiatives. Maintaining existing software products and web applications is an ideal candidate to be outsourced to a third party.
Softcrylic has extensive experience setting up the right size team with the needed technical skills to manage mission critical web applications. The results of having our teams solely dedicated to support has brought our clients higher success rates in delivery to Quality Assurance & Production.
Application Monitoring and Triage Support
Softcrylic’s experience in design, development and maintenance of enterprise grade applications enables us to understand client needs to support and manage critical business applications in an effective manner. We undertake application monitoring, administration, help desk service, reporting and performance monitoring for enterprise scale web applications.
Business processes often are created slowly over time and eventually the people involved in the process are not even sure how the process started or why it is done in a particular way. This is a good time to step back from the process and assess if it is being run in the most efficient manner possible. This assessment may result in the realization that the process could be improved in one or several areas. The assessment may also bring to light that the employees working within this process could be utilized in a more productive manner. Outsourcing a business process can be a great way for a company to expand its resource bandwidth by having some tasks handled outside the office.
Our team of analysts are experts in understanding a business process, documenting that process and working with our clients to understand which tasks would best be served in an outsourced capacity. Our approach to outsourcing is to not just simply understand the immediate task at hand, but to understand our clients business and how the tasks and applications being handled are critical to our clients’ success.