Sr. Implementation Consultant
Who We Are
For more than 20 years, we have been working with organizations large and small to help solve business challenges through technology. We bring a unique combination of engineering and strategy to Make Data Work for organizations.
Our clients range from the travel and leisure industry to publishing, retail and banking. The common thread between our clients is their commitment to making data work as seen through their investment in those efforts.
In our quest to solve data challenges for our clients, we work with large enterprise, cloud based and marketing technology suites. We have a deep understanding of these solutions so we can help our clients make the most of their investment in an efficient way to have a data driven business.
Softcrylic now joins forces with Hexaware to Make Data Work in bigger ways!
Why Work at Softcrylic?
Softcrylic provides an engaging, team-focused, and rewarding work environment where people are excited about the work they do and passionate about delivering creative solutions to our clients.
We are looking to add a Sr. Implementation Consultant to our team! This is a Full-Time position.
Sr. Implementation Consultant
The Sr. Analytics Consultant (III) has a pivotal role in the Softcrylic team, responsible for delivering impactful Customer Journey Analytics (CJA) solutions with a strong focus on implementation and execution. Acting as a trusted advisor and product manager-style leader, you will own the end-to-end delivery of analytics implementation projects—bridging business needs with technical execution.
This role requires deep expertise in Adobe Experience Platform (AEP) Web SDK, event-driven data collection, and identity management strategies in complex B2B environments. The ideal candidate thrives in translating business goals into actionable technical solutions and ensuring scalable, privacy-compliant data collection frameworks.
Key Responsibilities:
- Product Management & Implementation Leadership
- Act as the product owner for Customer Journey Analytics implementation, driving roadmap prioritization, requirement gathering, and stakeholder alignment.
- Lead the design and execution of scalable data collection strategies using AEP Web SDK, ensuring alignment with business objectives and technical feasibility.
- Manage implementation timelines, dependencies, and deliverables across cross-functional teams.
- Data Collection & Identity Management
- Own the implementation of Customer Journey Analytics, including designing and documenting an event-driven data layer and defining tagging standards.
- Configure and maintain data collection using Adobe Experience Platform Web SDK.
- Develop and implement strategies for identity resolution and stitch across multiple levels of B2B hierarchy (e.g., account, user, device), ensuring accurate cross-channel and cross-device analytics.
- Provide strategic guidance on data privacy and compliance as it relates to identity and data collection.
- Documentation & Governance
- Develop and maintain detailed documentation for data collection processes, tagging standards, and identity resolution strategies.
- Ensure alignment with enterprise governance frameworks, metadata standards, and data quality requirements.
- Stakeholder Engagement & Communication
- Serve as the primary liaison between IT and business stakeholders to ensure analytics solutions meet enterprise objectives.
- Translate business requirements into technical specifications and ensure successful implementation.
- Provide strategic guidance on Customer Journey Analytics best practices to support enterprise objectives.
Requirements:
- Bachelor’s degree in quantitative discipline or equivalent experience.
- 5+ years of experience in digital analytics and business intelligence, with a strong focus on implementation and execution.
- Expertise in Adobe Experience Platform Web SDK and Customer Journey Analytics.
- Advanced proficiency in JavaScript, JSON, and HTML/CSS for analytics implementation.
- Experience designing and managing event-driven data layers.
- Proven experience with identity management in B2B contexts, including handling multiple identity levels (account, user, device).
- Familiarity with enterprise governance frameworks, metadata standards, and data quality practices.
- Strong project management and stakeholder communication skills, with a product management mindset.
This role combines technical implementation expertise with product ownership responsibilities, offering the opportunity to deliver end-to-end analytics solutions that drive measurable business impact. If you are passionate about data, identity, and execution, we encourage you to apply!
