Digital Experience and Multi-Solution Architecture

Disruption in the MarTech & AdTech landscape combined with unpredictable online shopping behaviors complicates the delivery of personal and engaging digital customer experiences. These complex cross-channel digital marketing initiatives demand a digital-first culture and a stack of multiple marketing platforms, and solutions. In this process, businesses cannot afford to ignore any gaps in weaving UI, UX, Design, Mobility, Content, Technology, and Industry expertise. Softcrylic’s Multi-Solution Architecture and Digital Experience practitioners partner with your cross-functional teams to understand your vision and prioritize and empower you to maximize your digital marketing effectiveness.

Our Services

Below are our most frequently offered services and areas of expertise. This overview does not represent an exhaustive list but highlights our core capabilities.

Martech Stack Evaluation/RFP

Martech Stack Evaluation/RFP

  • Assess and evaluate existing Marketing technology stack.
  • Support clients in Martech RFIs and RFPs.
  • Identify areas of improvement in relation to short- and long-term goals.

Organizational Structure

Organizational Structure

  • Change Management
  • Data Driven Operating Model
  • People and Process Alignment
  • Staffing and resource positioning
  • Internal business case development

Use Case Development

Use Case Development

  • Develop marketing use cases from the ground up.
  • Expand on existing use cases and flush them out to be ready for execution and measurement.
  • Align use cases to the underlying technology to empower it.

Martech Integrations

Martech Integrations

  • Design and implement integrations across different technology stacks.
  • Best practices for future-proof system integrations to support use cases and underlying technology.

Use cases for Engagements

We offer various levels of engagement, from short workshops to in-depth audits. We can work with you in whichever model best suits your needs.

Multi-Solution Architecture Use Cases

Creating Connected Customer Experience

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Multi-Solution Architecture Use Cases

Activating Data Cross-Channels

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Multi-Solution Architecture Use Cases

Personalizing Customer Interactions

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Multi-Solution Architecture Use Cases

Orchestrating Campaign Execution

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Testimonial

Over the years, Softcrylic positioned themselves as an essential technology partner for us, supporting us on multitude of MarTech initiatives from overall capabilities assessment & architectural POV, to very specific and complex Adobe Target and Customer Data Platform work. They possess deep technical expertise, but also bring a very pragmatic and strategic perspective and insights. True partner and extension of the team I’d recommend without hesitation.

– Sasha, Vice President – Digital & Customer Analytics & MarTech at Panera Bread

Let’s redefine your Digital Marketing Effectiveness!

Register for an exclusive
Digital Experience Workshop.

Workshop covers the following to leverage your MarTech and AdTech Services

  • Discovery & Technology Assessment
  • Digital Strategy Development & Recommendation
  • Digital Strategy Execution & Implementation
  • Value Realization and Strategic Guidance
Jerry Helou

Jerry Helou, Ph.D.

Senior Director, Data Activation

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